Learn more
About our services
We deliver a program that is tailored to suit each client providing them with multiple service strategies, analytical reports, networking connection and security, integrated with high-level training modules for call agents and staff.
- US Client Managers
- Training module
- Training Process
- Certification for New Hires
- Weekly Calibration Sessions
- Monitoring
- Agent Evaluation
- Agent Calibration and its Importance
- Team Leaders Ratio
- QA to Agents Ratio
- Access to Escalation Team
- Hour by Hour Call Monitoring
- Custom IVR Systems
- Tiered Level Systems