Chargeback Response
Stop chargebacks before they hit your MID.
If your chargeback ratio is climbing toward 0.9% — or the warning letters have already started — we run the operation that brings it back down. Dispute response by reason code, tracked win rates, processor coordination.
The cost of doing nothing
2–3×
what a chargeback actually costs once fees, penalties, and lost product are counted — every one you do not fight is a loss booked twice.
How Helpfully solves it
Three steps, measured end to end.
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01
Map by reason code
Dispute packages templated by reason code; evidence collected automatically from your order, fulfillment, and session data.
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02
Respond in hours
Response SLAs measured in hours, not days — the timing most disputes quietly fail on.
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03
Track win rates
Win rates tracked per reason code, with processor coordination for brands under monitoring programs.
Most disputes fail on timing, evidence, or reason-code framing. Most teams treat disputes as paperwork; we treat them as a workflow with win rates attached. Most clients see the ratio start moving within 60 days — and there is no contract making you stay if it does not.
The result
38–52%
of the disputes we fight, won.
Chargeback Response
Find out what your disputes are really costing you.
Tell us about your brand. We'll show you where support, refunds, chargebacks, and subscription flow are leaking revenue — and exactly how we'd fix it.